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The Digital Lab at CR is building consumer power in the digital economy.
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The Digital Lab rigorously tests connected products and services at Consumer Reports headquarters in New York. It also undertakes R&D projects with a diverse community of technologists, generating tools and policy solutions to increase consumer choice.
Why it matters

Everything is connected; data invisibly affects every decision. The software that runs our lives has bestowed unprecedented powers upon a small number of companies, but they don't always serve our interests.

Our work helps people choose products and services that align with their values, and increases understanding and awareness of how technology affects their lives. Our work also shapes new laws that enhance people's privacy and power.

What we do
  • Evaluate connected products and services and companies' privacy practices to inform consumers and the public.
  • Conduct original research and investigations that reveal new threats to consumers in today's digital economy.
  • Provide tools and information that enhance consumers' power in the marketplace

Our Work

The Digital Standard
The Digital Standard is a set of principles for evaluating connected products and services for how well they live up to consumers' expectations and values.

Learn more.

Understanding data collection practices
We are recording and analyzing the data practices (collection, use, sharing, and control) of major technology platforms.
Consumer voice in the encryption debates
We conducted research to elevate consumer perspectives in cyber security debates where they have largely been absent.

Read our report.

Lab notes

We’re hiring!

Ben Moskowitz, Digital Lab Director

We're looking for technologists, activists, lawyers, economists and entrepreneurs who share our drive to build consumer power in the 21st century.

How might we evaluate dark patterns?

Katie McInnis, Policy Counsel

Dark patterns, present across platforms and devices, work to undermine consumer choice and autonomy. How might CR evaluate these deceptive design practices?

Update on digital literacy workshops

Alan Smith and Amira Dhalla, CR Advocacy

We've been experimenting with CR workshops where members and non-members alike can talk about digital privacy and easily access resources and tools to help protect themselves online.

Consumer Reports names Benjamin Moskowitz as Director of newly-launched Digital Lab

Consumer Reports Media Room

Benjamin Moskowitz is joining Consumer Reports as director of its newly-launched Digital Lab, the nonprofit consumer advocacy organization announced today.

Our Partners

Philanthropic

Testing

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Thank you!

We thank you for your interest in receiving occasional updates and information about how to get involved in the Digital Lab.

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